Privacy Policy
MonitorZ Privacy Policy
At MonitorZ, Inc., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our SMS Program and other services. By participating in our SMS Program or using our website, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Information We Collect
We collect the following personal information for our SMS Program:
- Phone Number: Provided when you opt in to receive SMS messages.
- Consent Records: Timestamps and details of your opt-in consent (e.g., form submissions or SMS replies like “YES”).
- Interaction Data: Responses to SMS messages (e.g., replies like “STOP” or “HELP”) and related metadata (e.g., message delivery status).
We may also collect other information through our website, such as your name, email address, or company details, if provided voluntarily (e.g., via contact forms or account registration).
2. How We Use Your Information
We use your personal information to:
- Deliver SMS messages as part of our MonitorZ SMS Program, including promotional offers, product updates, event reminders, and transactional alerts.
- Manage opt-in and opt-out requests (e.g., processing “STOP” or “HELP” replies).
- Maintain records of your consent to comply with legal and regulatory requirements.
- Respond to your inquiries or provide customer support.
- Improve our services and analyze SMS campaign performance (e.g., delivery rates).
3. Data Sharing
We do not share your personal information with third parties except in the following cases:
- Service Providers: We use Twilio, our SMS service provider, to send and manage SMS messages. Twilio processes your phone number and message data on our behalf, subject to strict confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation (e.g., to comply with TCPA or GDPR).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with notice to you where required.
4. Opting Out of SMS Communications
You may opt out of the SMS Program at any time by replying STOP, UNSUBSCRIBE, END, QUIT, CANCEL, REVOKE, or OPTOUT to any message. You will receive a confirmation message, and no further messages will be sent unless you opt in again. See our SMS Terms of Service for details.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your phone number and consent records for as long as you remain opted in to the SMS Program and as required by law (e.g., to demonstrate TCPA compliance). If you opt out, we retain minimal records (e.g., your phone number and opt-out timestamp) to ensure we honor your request and comply with regulations. You may request deletion of your data by contacting us, subject to legal retention obligations.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your information, subject to legal retention requirements.
- Objection: Object to certain uses of your information (e.g., marketing messages).
To exercise these rights, contact us at [email protected]. For users in the European Union or other regions subject to GDPR, we will respond to requests within 30 days and provide additional details on data processing as required.
8. International Users
The MonitorZ SMS Program is primarily intended for users in the United States. If you are located outside the U.S., your personal information may be transferred to and processed in the U.S., where data protection laws may differ. By opting in, you consent to this transfer. For EU residents, we comply with GDPR requirements, including lawful basis for processing and data subject rights.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised. Continued participation in the SMS Program constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +1-941-946-8290 (Monday–Friday, 9 AM–5 PM EST)
- Mail: MonitorZ, Inc., 12611 New Brittany Blvd Fort Myers, FL 33907
We aim to respond to all inquiries within 24 hours.
